> ## Documentation Index
> Fetch the complete documentation index at: https://support.rallies.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Request a Refund

> Learn how to request a refund for your Rallies subscription, what's covered, and how long the process takes.

# How to Request a Refund

If you're not satisfied with Rallies Pro or were charged unexpectedly, here's how to request a refund.

## Refund Eligibility

Before requesting, check if you're eligible:

### Likely Eligible

* ✓ Charged after cancelling (within 48 hours of charge)
* ✓ First-time subscriber within 7 days
* ✓ Duplicate/accidental charge
* ✓ Technical issues preventing use of the service

### Typically Not Eligible

* ✗ Used the service extensively during the billing period
* ✗ Changed your mind after several weeks
* ✗ Forgot to cancel (but may be eligible if recent)
* ✗ App Store/Play Store purchases (must go through Apple/Google)

[Full refund policy →](/billing/refund-policy)

## How to Request a Refund

### For Web Subscriptions

1. Go to **Settings → Billing**
2. Click **"Request Refund"** if available

**Or contact support:**

1. Go to [support](/support/contact)
2. Select **"Billing Issue"** as the topic
3. Choose **"Refund Request"**
4. Include:
   * Your account email
   * Charge date and amount
   * Reason for refund request
5. Submit your request

### For iOS Subscriptions (Apple)

If you subscribed through the App Store:

1. Go to [reportaproblem.apple.com](https://reportaproblem.apple.com)
2. Sign in with your Apple ID
3. Find the Rallies charge
4. Select **"Request a refund"**
5. Choose your reason and submit

Apple handles these refunds directly—Rallies cannot process App Store refunds.

### For Android Subscriptions (Google Play)

If you subscribed through Google Play:

1. Go to [play.google.com/store/account/orderhistory](https://play.google.com/store/account/orderhistory)
2. Find the Rallies transaction
3. Click **"Report a problem"**
4. Select **"I'd like to request a refund"**
5. Complete the form

Google handles these refunds directly.

## What to Include in Your Request

To speed up processing, include:

* **Account email** - The email you use for Rallies
* **Charge amount** - Exact amount on your statement
* **Charge date** - When you were billed
* **Reason** - Brief explanation of why you're requesting
* **Last 4 digits** - Of the card that was charged (optional but helpful)

## Refund Timeline

| Type              | Processing Time     |
| ----------------- | ------------------- |
| Web subscriptions | 3-5 business days   |
| App Store (Apple) | 5-10 business days  |
| Google Play       | 3-5 business days   |
| Bank processing   | Additional 3-5 days |

Refunds go back to your original payment method.

## What Happens After a Refund

Once refunded:

1. **Access ends** - Pro features are removed immediately
2. **Account remains** - You keep your free-tier account
3. **Data preserved** - Watchlists, history, portfolio remain
4. **Can re-subscribe** - You can upgrade again anytime

## Partial Refunds

In some cases, we may offer a partial refund:

* Used the service for part of the billing period
* Downgrading from annual to monthly equivalent
* Other case-by-case situations

## Charge Still Showing?

If you requested a refund but still see the charge:

1. **Wait 5-7 business days** - Refunds take time to process
2. **Check pending transactions** - Some banks show refunds as pending first
3. **Look for credit** - It may appear as a separate credit, not reversal
4. **Contact support** - If it's been over 10 business days

***

## Frequently Asked Questions

### Can I get a refund if I forgot to cancel?

Possibly. If you contact us within 48 hours of being charged and haven't used Pro features, we'll typically honor a refund.

### What if I used the service but wasn't satisfied?

Refunds for dissatisfaction are case-by-case. Contact support to discuss your situation.

### Can I get a refund on an annual subscription?

Annual refunds are evaluated case-by-case. We may offer a prorated refund based on months unused.

### Will requesting a refund affect my account?

No. Your account remains active (on free tier after refund), and you can re-subscribe anytime.

### I was charged twice—what do I do?

Contact support immediately with both charge details. Duplicate charges are always refunded.

***

## Related Articles

* [Refund Policy](/billing/refund-policy)
* [How to Cancel Your Subscription](/billing/cancel)
* [I Was Charged Incorrectly](/troubleshooting/charged-incorrectly)
* [How to Contact Support](/support/contact)