> ## Documentation Index
> Fetch the complete documentation index at: https://support.rallies.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Known Issues & Status Page

> Check for known outages, service disruptions, and the current status of Rallies.

# Known Issues & Status Page

Before troubleshooting, check if there's a known issue affecting Rallies.

## Check Service Status

Visit our status page to see current system status:

<Card title="Rallies Status" icon="signal" href="https://stats.uptimerobot.com/zsXxFKPOXv">
  Check current service status and any ongoing incidents.
</Card>

## What the Status Page Shows

### Service Components

We monitor these components:

| Component          | What It Does                    |
| ------------------ | ------------------------------- |
| **Web App**        | Main Rallies website            |
| **Mobile App**     | iOS and Android apps            |
| **AI Assistant**   | Chat and research features      |
| **Market Data**    | Stock prices and financial data |
| **Portfolio Sync** | Brokerage connections           |
| **Notifications**  | Alerts and push notifications   |
| **Authentication** | Login and account access        |

### Status Indicators

| Status                      | Meaning                           |
| --------------------------- | --------------------------------- |
| 🟢 **Operational**          | Everything working normally       |
| 🟡 **Degraded Performance** | Slower than normal but functional |
| 🟠 **Partial Outage**       | Some features unavailable         |
| 🔴 **Major Outage**         | Significant service disruption    |

## Subscribe to Updates

Get notified about incidents:

1. Visit the status page
2. Click **"Subscribe to Updates"**
3. Choose email or SMS notifications
4. Receive alerts when issues occur and are resolved

## Current Known Issues

<Note>
  This section is updated when there are ongoing issues. Check the status page for real-time information.
</Note>

If you're experiencing an issue not listed here or on the status page, it may be specific to your account or setup.

## Scheduled Maintenance

We occasionally perform maintenance that may affect availability:

* **Timing:** Usually late night/early morning (US time)
* **Duration:** Typically 15-60 minutes
* **Notification:** Posted on status page in advance
* **Impact:** Service may be unavailable or slow

## During an Outage

If Rallies is down:

### Do:

* Check the status page for updates
* Wait for the issue to be resolved
* Try again in a few minutes

### Don't:

* Repeatedly refresh (can slow recovery)
* Submit support tickets about known outages
* Panic—we're working on it!

## Report an Issue

If you're experiencing problems not shown on the status page:

1. Try basic troubleshooting first:
   * Refresh the page
   * Clear cache
   * Try a different browser
2. Check if others report the same issue (social media, forums)
3. [Contact support](/support/contact) if the issue persists

Include:

* What's happening
* When it started
* Your browser/device
* Screenshots if possible

## Historical Incidents

The status page maintains a history of past incidents:

* View previous outages and their causes
* See how long issues took to resolve
* Understand our reliability track record

## Uptime Commitment

We strive for high availability:

* **Target:** 99.9% uptime
* **Monitoring:** 24/7 automated monitoring
* **Response:** Team alerted immediately to issues
* **Communication:** Updates posted throughout incidents

## Data During Outages

Your data is safe during outages:

* **Not lost:** Watchlists, portfolios, history preserved
* **Synced on recovery:** Any pending changes sync when service returns
* **Backed up:** Regular backups protect against data loss

***

## Related Articles

* [The Page Won't Load / Blank Screen](/troubleshooting/page-wont-load)
* [Data Isn't Loading or Updating](/troubleshooting/data-not-updating)
* [How to Contact Support](/support/contact)