> ## Documentation Index
> Fetch the complete documentation index at: https://support.rallies.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Clearing Cache & Cookies

> Learn how to clear your browser cache and cookies to fix common issues with Rallies.

# Clearing Cache & Cookies

Clearing your cache and cookies can fix many common issues like pages not loading, outdated content, or login problems.

## When to Clear Cache

Clear your cache if you experience:

* Pages not loading properly
* Seeing outdated information
* Login issues or being logged out unexpectedly
* Layout or display problems
* Features not working after an update

## Quick Instructions by Browser

### Chrome

**Keyboard shortcut:** `Ctrl + Shift + Delete` (Windows) or `Cmd + Shift + Delete` (Mac)

**Manual steps:**

1. Click the **three dots** menu → **Settings**
2. Click **Privacy and security** → **Clear browsing data**
3. Select **Time range:** "All time"
4. Check:
   * ✓ Cookies and other site data
   * ✓ Cached images and files
5. Click **Clear data**

### Safari

**Keyboard shortcut:** `Cmd + Option + E` (clears cache only)

**Manual steps:**

1. Click **Safari** → **Settings** (or Preferences)
2. Go to **Privacy** tab
3. Click **Manage Website Data**
4. Search for "rallies"
5. Select and click **Remove**
6. Or click **Remove All** for everything

### Firefox

**Keyboard shortcut:** `Ctrl + Shift + Delete` (Windows) or `Cmd + Shift + Delete` (Mac)

**Manual steps:**

1. Click the **hamburger menu** → **Settings**
2. Click **Privacy & Security**
3. Scroll to **Cookies and Site Data**
4. Click **Clear Data**
5. Check both options and click **Clear**

### Edge

**Keyboard shortcut:** `Ctrl + Shift + Delete`

**Manual steps:**

1. Click the **three dots** menu → **Settings**
2. Click **Privacy, search, and services**
3. Under "Clear browsing data," click **Choose what to clear**
4. Select **Cookies** and **Cached images and files**
5. Click **Clear now**

## Clear Cache for Rallies Only

If you don't want to clear all your data, you can clear just Rallies data:

### Chrome

1. Go to `chrome://settings/siteData`
2. Search for "rallies"
3. Click the trash icon next to each entry

### Safari

1. Safari → Settings → Privacy → Manage Website Data
2. Search for "rallies"
3. Select and remove

### Firefox

1. Click the lock icon in the address bar
2. Click **Clear cookies and site data**

### Edge

1. Go to `edge://settings/siteData`
2. Search for "rallies"
3. Delete the entries

## After Clearing Cache

After clearing:

1. **Refresh the page** - Press `Ctrl/Cmd + R` or `F5`
2. **Log in again** - You may be logged out
3. **Check if the issue is resolved**

If the issue persists, try a hard refresh: `Ctrl/Cmd + Shift + R`

## Hard Refresh

A hard refresh forces the browser to ignore cache:

| Browser | Windows/Linux      | Mac                |
| ------- | ------------------ | ------------------ |
| Chrome  | `Ctrl + Shift + R` | `Cmd + Shift + R`  |
| Safari  | N/A                | `Cmd + Option + R` |
| Firefox | `Ctrl + Shift + R` | `Cmd + Shift + R`  |
| Edge    | `Ctrl + Shift + R` | `Cmd + Shift + R`  |

## What Gets Deleted

### Cookies

* Your login session (you'll need to log in again)
* Saved preferences
* Session data

### Cache

* Stored images and files
* Downloaded scripts
* Temporary data

### What's NOT Deleted

* Bookmarks
* Saved passwords (usually separate setting)
* Your Rallies account data (stored on our servers)

## Clearing Mobile Browser Cache

### iOS Safari

1. Go to **Settings** → **Safari**
2. Tap **Clear History and Website Data**
3. Confirm

### Chrome on iOS/Android

1. Open Chrome
2. Tap **three dots** → **Settings**
3. Tap **Privacy** (or Privacy and security)
4. Tap **Clear browsing data**
5. Select options and tap **Clear**

## Still Having Issues?

If clearing cache doesn't help:

1. [Try a different browser →](/troubleshooting/browser-compatibility)
2. [Check our status page →](/troubleshooting/status)
3. [Contact support →](/support/contact)

***

## Related Articles

* [Browser Compatibility Issues](/troubleshooting/browser-compatibility)
* [The Page Won't Load / Blank Screen](/troubleshooting/page-wont-load)
* [I Can't Log In to My Account](/troubleshooting/cant-log-in)