> ## Documentation Index > Fetch the complete documentation index at: https://support.rallies.ai/llms.txt > Use this file to discover all available pages before exploring further. # Data Isn't Loading or Updating > Fix issues with stock data, prices, or portfolio not loading or updating in Rallies.ai. Troubleshooting steps for stale data and sync problems. # Data Isn't Loading or Updating If stock prices, portfolio data, or other information seems stuck or won't load, this guide will help you troubleshoot and fix the issue. ## Quick Fixes Try these first—they resolve most data loading issues: ### 1. Refresh the Page/App **On Web:** * Press `Ctrl + R` (Windows) or `Cmd + R` (Mac) * Or click the browser refresh button **On Mobile:** * Pull down on the screen to refresh * Or close and reopen the app ### 2. Check Your Internet Connection * Try loading another website or app * If other sites work, the issue is specific to Rallies * Try switching from WiFi to mobile data (or vice versa) ### 3. Wait a Moment * Brief data delays can occur during high market activity * Wait 30 seconds and refresh again * If markets just opened, initial data may take a moment ## Specific Data Issues ### Prices Not Updating **If prices seem frozen:** 1. **Check market hours** * US markets: 9:30 AM - 4:00 PM ET, Mon-Fri * Prices don't change when markets are closed * After-hours prices may not display on all views 2. **Check your plan** * **Free:** 15-minute delayed quotes * **Pro:** Real-time quotes * If on Free, prices update every 15 minutes, not in real-time 3. **Look at the timestamp** * Check when data was last updated * If timestamp is old, try refreshing 4. **Clear cache and refresh** * Web: `Ctrl + Shift + R` (Windows) or `Cmd + Shift + R` (Mac) * Mobile: Close app fully and reopen ### Portfolio Not Syncing **If connected portfolio data is outdated:** 1. **Force a manual sync** * Go to Portfolio * Click/tap the refresh or "Sync" button * Wait for sync to complete 2. **Check connection status** * Go to Settings → Connected Accounts * Verify your brokerage shows as "Connected" * If disconnected, reconnect your brokerage 3. **Understand sync timing** * Portfolios sync multiple times per day but not instantly * New trades may take hours to appear * Very recent activity might not show yet 4. **Reconnect if needed** * Disconnect and reconnect your brokerage * This refreshes the connection and re-syncs data [Troubleshooting brokerage connections →](/portfolio/connection-issues) ### Charts Not Loading **If price charts show blank or won't display:** 1. **Try a different timeframe** * Click 1D, 1W, 1M to switch views * Sometimes one timeframe loads while another doesn't 2. **Disable browser extensions** * Ad blockers can interfere with charts * Try in incognito/private mode 3. **Check JavaScript** * Charts require JavaScript * Ensure it's enabled in your browser 4. **Try a different browser** * Some browsers render charts better than others * Chrome typically has best compatibility ### Watchlist Prices Stale **If watchlist prices aren't updating:** 1. **Refresh the watchlist page** * Pull to refresh on mobile * Refresh button on web 2. **Check your plan** * Free tier has 15-minute delayed data * Prices may seem stale but are actually on delay schedule 3. **Clear app cache (mobile)** * iOS: Delete and reinstall app * Android: Settings → Apps → Rallies → Clear Cache ### Financial Data Seems Wrong **If financial statements or metrics look incorrect:** 1. **Check the data date** * Financials update quarterly * Look for "as of" date to see which period is shown 2. **Verify the source** * Compare with official filings if concerned * SEC EDGAR has official company filings 3. **Report the issue** * If data is genuinely incorrect, [contact support](/support/contact) * Include the ticker, data point, and what you believe is wrong ### News Not Loading **If news section is empty or outdated:** 1. **Refresh the page** * News feeds can have brief delays 2. **Check the company** * Smaller companies may have less news coverage * Not all stocks have frequent news 3. **Check your connection** * News requires a stable internet connection ## App-Specific Fixes ### Web Browser **Clear cache:** 1. Press `Ctrl + Shift + Delete` (Windows) or `Cmd + Shift + Delete` (Mac) 2. Select "Cached images and files" 3. Clear and refresh Rallies **Try incognito mode:** 1. Open incognito/private window 2. Go to rallies.ai and sign in 3. If it works, a browser extension is likely the issue ### iOS App **Force close and reopen:** 1. Swipe up from bottom, pause on app switcher 2. Swipe Rallies away to close 3. Reopen from home screen **Clear cache:** 1. Delete the Rallies app 2. Reinstall from App Store 3. Sign back in (your data is saved in the cloud) ### Android App **Clear app cache:** 1. Go to Settings → Apps → Rallies 2. Tap Storage → Clear Cache 3. Reopen the app **Force stop:** 1. Settings → Apps → Rallies 2. Tap Force Stop 3. Reopen the app ## When Data Issues Are Expected Sometimes "missing" data is actually normal: ### Outside Market Hours * Stock prices don't change when markets are closed * Weekend prices show Friday's close * After-hours/pre-market data may be limited ### 15-Minute Delay (Free Tier) * If you're on Free, data is delayed by 15 minutes * This is not a bug—it's the free tier data policy * Upgrade to Pro for real-time data ### Newly Added Stocks * If you just added a stock, give it a moment to load data * Some data (like financials) may take longer to populate ### Recent IPOs * Very new public companies may have limited data * Historical financials build up over time ### International Stocks * Coverage varies by market * Some data may be less comprehensive than US stocks ## Check Rallies Status If many features aren't working: 1. Visit our [status page](https://status.rallies.ai) (if available) 2. Check [@RalliesAI on Twitter](https://twitter.com/RalliesAI) for announcements 3. If there's an outage, we're working on it ## Still Having Issues? If none of the above helps: **Contact support with:** * What data isn't loading (prices, portfolio, charts, etc.) * What device and browser/app version you're using * When the issue started * Screenshots if possible * What you've already tried [Contact Support →](/support/contact) *** ## Frequently Asked Questions ### Why are prices different from my brokerage? * Free tier has 15-minute delay * Different data providers can have slight variations * After-hours prices may display differently ### How often does portfolio data sync? Multiple times per day, but not in real-time. For immediate accuracy, check your actual brokerage app. ### Why does financial data still show last quarter? Financials update when companies report—typically quarterly. If a company hasn't reported recently, you're seeing the most recent available data. ### Is there a way to force real-time prices on Free tier? No, real-time data is a Pro feature. [Upgrade to Pro](/billing/upgrade) for live prices. *** ## Related Articles * [The Page Won't Load / Blank Screen](/troubleshooting/page-wont-load) * [Browser Compatibility Issues](/troubleshooting/browser-compatibility) * [Troubleshooting Brokerage Connection](/portfolio/connection-issues) * [Free vs. Pro Data Features](/billing/free-vs-premium)