How to Contact Support
Can’t find an answer in the Help Center? Our support team is here to help. Here’s how to reach us and what to expect.Contact Methods
Email Support (Recommended)
Email: [email protected] Best for most issues. You’ll get a written response you can reference later.In-App Support
- Click or tap your profile icon
- Select “Help” or “Support”
- Choose “Contact Us” or “Submit a Request”
- Fill out the form and submit
Help Center Contact Form
Use the “Still Need Help?” link at the bottom of any Help Center article. This routes your question to the right team based on the article topic.Before You Contact Us
To get the fastest resolution, please:1. Search the Help Center First
Many common questions are already answered:- Use the search bar at the top of the Help Center
- Browse categories that match your issue
- Check the FAQ section
2. Gather Helpful Information
When you contact us, including these details helps us solve your issue faster: For account issues:- The email address associated with your account
- When the issue started
- What you were trying to do
- Last 4 digits of your card (never send full card numbers)
- Date and amount of any charges in question
- Whether you subscribed via web, iOS, or Android
- What device and browser/app version you’re using
- Steps to reproduce the problem
- Any error messages (exact text or screenshots)
- What you’ve already tried
- The question you asked
- What response you received
- Why you think it’s wrong
Response Times
| Issue Type | Typical Response |
|---|---|
| Account access (can’t log in) | Within 4 hours |
| Billing/payment issues | Within 24 hours |
| Technical bugs | Within 24 hours |
| General questions | Within 24 hours |
| Feature requests | Within 1 week |
| Security concerns | Within 4 hours |
What Happens After You Contact Us
- You’ll receive a confirmation email with a ticket number
- A support team member reviews your request and may ask follow-up questions
- We’ll work on your issue and respond with a solution or update
- You can reply to continue the conversation - your replies go to the same ticket
Tips for a Faster Resolution
Be Specific
Less helpful: “The app isn’t working” More helpful: “When I try to search for AAPL on iOS, the app freezes and I have to force close it. This started yesterday. I’m on iPhone 14 with app version 2.3.1.”Include Screenshots
A picture is worth a thousand words, especially for:- Error messages
- UI issues
- Unexpected behavior
- Billing discrepancies
One Issue Per Request
If you have multiple unrelated issues, submit separate requests. This helps us route them to the right people and track each to resolution.Check Your Spam
Our responses come from @rallies.ai addresses. If you don’t hear back, check your spam folder and add us to your contacts.Self-Service Options
Many issues can be resolved without contacting support:| Issue | Self-Service Solution |
|---|---|
| Forgot password | Reset password → |
| Update payment method | Change card → |
| Cancel subscription | Cancel guide → |
| Not receiving emails | Email troubleshooting → |
| Can’t log in | Login help → |
| Download receipt | Settings → Subscription → Billing History |
Feedback and Feature Requests
Have an idea for improving Rallies? We’d love to hear it! For feature requests and product feedback:- Use the “Give Feedback” option in your account menu
- Or email: [email protected]
Report a Security Issue
If you’ve found a security vulnerability or believe your account was compromised: Email immediately: [email protected] Security issues are treated with highest priority. Please include as much detail as possible about the vulnerability or incident.Urgent Billing Issues
If you’ve been charged incorrectly or have an urgent billing matter:- Email [email protected] with subject line: “URGENT: Billing Issue”
- Include your account email, the charge date/amount, and what’s wrong
- We prioritize billing issues and aim to respond within 24 hours