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I’m Not Receiving Emails from Rallies

If you’re not getting emails from Rallies—whether it’s verification emails, price alerts, receipts, or newsletters—this guide will help you fix the problem.

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Quick Checklist

Try these steps first:
  • Check your spam/junk folder
  • Check Gmail’s Promotions tab (if using Gmail)
  • Verify your email address is correct in Settings
  • Make sure email notifications are enabled
  • Add [email protected] to your contacts

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Step 1: Check Spam and Filtered Folders

Most “missing” emails are actually delivered—just filtered somewhere unexpected.

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Gmail

Check these tabs/folders:
  • Spam - Main spam folder
  • Promotions - Gmail often puts marketing emails here
  • Updates - Transactional emails sometimes land here
  • All Mail - Search here to find emails regardless of folder
Search tip: Type from:rallies.ai in Gmail search to find all Rallies emails.

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Outlook / Hotmail

Check these folders:
  • Junk Email
  • Focused vs. Other - Switch to “Other” inbox to check
  • Deleted Items - In case of aggressive filtering

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Yahoo Mail

Check:
  • Spam
  • Bulk Mail

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Apple Mail (iCloud)

Check:
  • Junk
  • Archive - Sometimes emails get auto-archived

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Corporate/School Email

Work and school emails often have strict filtering:
  • Check your quarantine folder (if your organization has one)
  • Ask your IT department if emails from @rallies.ai are being blocked
  • Consider using a personal email address instead

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Step 2: Add Rallies to Your Contacts

Adding our email addresses to your contacts tells your email provider we’re legitimate. Add these addresses:

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How to add contacts:

Gmail:
  1. Open Gmail and click the Google Apps icon (grid)
  2. Click Contacts
  3. Click ”+ Create contact”
  4. Add each email address above
Outlook:
  1. Click the People icon
  2. Click “New contact”
  3. Add the email addresses
Apple Mail:
  1. Open Contacts app
  2. Click ”+” to add new contact
  3. Add the email addresses

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Step 3: Check Your Email Address in Rallies

Make sure we’re sending to the right address.
  1. Log in to rallies.ai
  2. Click your profile icon → Settings
  3. Go to the Account tab
  4. Verify your email address is correct and spelled right
If it’s wrong, update it and you’ll receive a verification email to confirm the change. How to change your email →

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Step 4: Check Your Notification Settings

You might have email notifications turned off.
  1. Go to Settings → Notifications
  2. Make sure Email notifications is toggled ON
  3. Check individual notification types:
    • Price alerts
    • Earnings notifications
    • Weekly digest
    • Product updates
If everything looks enabled but you’re still not receiving emails, continue to the next steps.

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Step 5: Whitelist Rallies (Advanced)

If you’re still having issues, you may need to whitelist our sending domains. Domains to whitelist:
  • rallies.ai
  • @rallies.ai
  • mail.rallies.ai

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Gmail Whitelist

Create a filter to prevent Rallies emails from going to spam:
  1. Click the gear icon → See all settings
  2. Go to Filters and Blocked Addresses
  3. Click Create a new filter
  4. In “From” enter: @rallies.ai
  5. Click Create filter
  6. Check Never send it to Spam
  7. Click Create filter

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Outlook Whitelist

  1. Go to Settings → View all Outlook settings
  2. Select Mail → Junk email
  3. Under “Safe senders and domains,” click Add
  4. Enter: rallies.ai
  5. Click Save

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Corporate Email

If you use work email, you may need to ask IT to:
  • Whitelist the domain rallies.ai
  • Add our sending IPs to the allow list
  • Check the email gateway/quarantine for blocked messages

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Common Issues by Email Type

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Verification Emails

Not receiving verification emails when you sign up?

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Password Reset Emails

Not receiving password reset links?
  • Check spam/junk folder
  • Make sure you’re entering the email address associated with your account
  • Wait a few minutes and check again
  • Request a new reset (the link expires after 1 hour)

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Price Alerts

Set up alerts but not receiving them?
  • Verify alerts are set up correctly in your watchlist
  • Check that email alerts are enabled in Settings → Notifications
  • Make sure the alert conditions have actually been triggered
  • More about alert issues →

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Receipts and Billing Emails

Not receiving payment confirmations?
  • Check spam (billing emails often get filtered)
  • Verify the email on your account matches where you’re looking
  • You can download receipts directly from Settings → Subscription → Billing History
  • How to download receipts →

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Weekly Digest

Not receiving the weekly summary?
  • Check Settings → Notifications → Weekly Digest is enabled
  • Verify you’ve been active enough to generate a digest
  • Check your Promotions folder (Gmail)

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Test Your Email Delivery

Want to confirm emails are working?
  1. Go to Settings → Notifications
  2. Look for “Send test email” button (if available)
  3. Click it and check your inbox
Or:
  1. Set a price alert on a stock close to its current price
  2. Wait for it to trigger
  3. Check if you receive the alert email

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If You’re Using Apple’s “Hide My Email”

If you signed up using “Sign in with Apple” and chose “Hide My Email”:
  • Apple created a private relay address (something like [email protected])
  • Emails are sent to this address, then forwarded to your real inbox
  • This forwarding can sometimes fail or be delayed
To check your relay address:
  1. On iPhone: Settings → [Your Name] → iCloud → Hide My Email
  2. Find the relay address for Rallies
  3. Make sure forwarding is enabled
If relay forwarding isn’t working:
  • You can disable Hide My Email for Rallies and update to your real email in Rallies settings
  • Or contact Apple support about relay issues

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Still Not Receiving Emails?

If you’ve tried everything above: Contact support with:
  • Your account email address
  • What type of emails you’re not receiving
  • Your email provider (Gmail, Outlook, etc.)
  • Confirmation that you’ve checked spam/filtered folders
  • Any error messages you’ve seen
Contact Support → We can check our email logs to see if messages are being sent successfully, and help troubleshoot further.

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Frequently Asked Questions

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How long should I wait for emails to arrive?

Most emails arrive within 1-5 minutes. Verification and password reset emails may take up to 10 minutes. If you haven’t received anything after 15 minutes, it’s likely a filtering or delivery issue.

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Can I change which email address receives notifications?

Yes, update your email address in Settings → Account. All notifications will go to your new address after you verify it.

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Do email settings sync between web and mobile app?

Yes, your notification preferences are account-wide. Changing them in one place changes them everywhere.

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Why am I getting some emails but not others?

Different email types (transactional, alerts, marketing) come from different sending addresses and may be filtered differently. Check your notification settings to make sure each type is enabled.