Known Issues & Status Page
Before troubleshooting, check if there’s a known issue affecting Rallies.Check Service Status
Visit our status page to see current system status:Rallies Status
Check current service status and any ongoing incidents.
What the Status Page Shows
Service Components
We monitor these components:| Component | What It Does |
|---|---|
| Web App | Main Rallies website |
| Mobile App | iOS and Android apps |
| AI Assistant | Chat and research features |
| Market Data | Stock prices and financial data |
| Portfolio Sync | Brokerage connections |
| Notifications | Alerts and push notifications |
| Authentication | Login and account access |
Status Indicators
| Status | Meaning |
|---|---|
| 🟢 Operational | Everything working normally |
| 🟡 Degraded Performance | Slower than normal but functional |
| 🟠 Partial Outage | Some features unavailable |
| 🔴 Major Outage | Significant service disruption |
Subscribe to Updates
Get notified about incidents:- Visit the status page
- Click “Subscribe to Updates”
- Choose email or SMS notifications
- Receive alerts when issues occur and are resolved
Current Known Issues
This section is updated when there are ongoing issues. Check the status page for real-time information.
Scheduled Maintenance
We occasionally perform maintenance that may affect availability:- Timing: Usually late night/early morning (US time)
- Duration: Typically 15-60 minutes
- Notification: Posted on status page in advance
- Impact: Service may be unavailable or slow
During an Outage
If Rallies is down:Do:
- Check the status page for updates
- Wait for the issue to be resolved
- Try again in a few minutes
Don’t:
- Repeatedly refresh (can slow recovery)
- Submit support tickets about known outages
- Panic—we’re working on it!
Report an Issue
If you’re experiencing problems not shown on the status page:- Try basic troubleshooting first:
- Refresh the page
- Clear cache
- Try a different browser
- Check if others report the same issue (social media, forums)
- Contact support if the issue persists
- What’s happening
- When it started
- Your browser/device
- Screenshots if possible
Historical Incidents
The status page maintains a history of past incidents:- View previous outages and their causes
- See how long issues took to resolve
- Understand our reliability track record
Uptime Commitment
We strive for high availability:- Target: 99.9% uptime
- Monitoring: 24/7 automated monitoring
- Response: Team alerted immediately to issues
- Communication: Updates posted throughout incidents
Data During Outages
Your data is safe during outages:- Not lost: Watchlists, portfolios, history preserved
- Synced on recovery: Any pending changes sync when service returns
- Backed up: Regular backups protect against data loss