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I Was Charged Incorrectly

If you see a charge from Rallies that seems wrong, we want to help you understand and resolve it quickly. Most billing concerns have simple explanations, but if there’s a genuine error, we’ll make it right.

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First: Identify the Charge

Let’s figure out what the charge is for.

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Check Your Subscription Status

1. Go to Settings → Subscription
2. Look at:
   • Your current plan (Free or Pro)
   • Billing cycle (monthly or annual)
   • Last payment date
   • Next renewal date

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Common Charge Amounts

If your charge matches one of these, it’s likely a legitimate subscription charge.

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Common Billing Concerns

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”I was charged but I thought I had a free trial”

Possible explanations:

• Your 7-day trial ended and converted to a paid subscription
• You’ll receive an email notification when trials end
• If you meant to cancel before the trial ended, see our refund policy

Check: Look at your subscription start date in Settings. If it’s more than 7 days ago, your trial has ended.

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”I was charged twice”

Possible explanations:

• One charge is a pending authorization (not final), and one is the actual charge
• You have two separate accounts that are both subscribed
• Genuine duplicate charge (we’ll refund this)

Check:

1. Wait 24-48 hours—pending authorizations often disappear
2. Check if you have multiple Rallies accounts (different emails)
3. If both charges post permanently, contact us for a refund

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”I was charged after I cancelled”

Possible explanations:

• The charge was for your final billing period (you keep access until it ends)
• The cancellation didn’t process correctly
• You cancelled after your renewal date

Check:

1. Verify cancellation confirmation email exists
2. Check Settings → Subscription for cancellation status
3. If you were charged after a confirmed cancellation, contact us for a refund

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”The amount is different than I expected”

Possible explanations:

• Sales tax or VAT was added based on your location
• You’re on a different billing cycle than you thought (monthly vs annual)
• A promotional discount ended

Check: Look at your invoice in Settings → Subscription → Billing History. It will show the breakdown including any taxes.

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”I don’t recognize this charge at all”

Possible explanations:

• A family member signed up using your card
• You signed up during a trial and forgot
• The charge is from another company (not Rallies)

Check:

1. Search your email for “Rallies” or “welcome” to find signup confirmation
2. The charge will appear as “Rallies” or “Blotter Inc” on your statement
3. If it’s truly not from us, contact your bank—it may be fraud unrelated to Rallies

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”I was charged the wrong amount”

Possible explanations:

• Tax was added to the base price
• Currency conversion fees (if your card is non-USD)
• You’re on annual and expected monthly (or vice versa)

Check: Your invoice will show the exact breakdown. If the math doesn’t add up, contact us.

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How to Get Help

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For Web Subscriptions

If you subscribed directly on rallies.ai:

1. Check your billing history:
   • Settings → Subscription → Billing History
   • Review charges and download invoices
2. Contact our support team:
   • Email: [email protected]
   • Subject: “Billing Issue”
   • Include: Account email, charge date, charge amount, what you believe is wrong

We respond to billing issues within 24 hours.

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For iOS App Store Subscriptions

If “Billed by Apple” appears in your subscription settings:

1. Check your Apple purchase history:
   • Go to reportaproblem.apple.com
   • Sign in with your Apple ID
   • Find the Rallies charge
2. Request a refund from Apple:
   • Select the charge and click “Report a Problem”
   • Choose your issue and request refund

Apple handles all App Store billing issues directly.

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For Google Play Subscriptions

If you subscribed through Android:

1. Check your Google purchase history:
   • Go to play.google.com/store/account/orderhistory
   • Find the Rallies charge
2. Request a refund from Google:
   • Click “Report a problem” next to the charge
   • Follow Google’s refund process

Google handles all Play Store billing issues directly.

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What We’ll Do

When you report a billing issue:

1. We investigate immediately - We check our payment records against your claim
2. We respond within 24 hours - Billing issues are high priority
3. We refund genuine errors - If we charged you incorrectly, we refund in full
4. We explain legitimate charges - If the charge is correct, we’ll explain why

We never want you to pay for something you didn’t intend to purchase. If there’s any doubt, we err on the side of the customer.

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Preventing Future Issues

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Know Your Renewal Date

Check Settings → Subscription to see when you’ll be charged next. Set a calendar reminder if you’re considering canceling.

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Keep Payment Info Updated

Expired cards can cause billing confusion. Update your card before it expires.

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Check Emails from Rallies

We send receipts after every charge and reminders before renewals. Check your inbox (and spam folder) for these notifications.

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Understand Your Plan

Know whether you’re on monthly ($19) or annual ($99) billing. Annual is a bigger upfront charge but much better value.

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Please Contact Us Before Disputing

If you have a billing concern, please contact our support team before filing a dispute with your bank or credit card company. Why?

• We can usually resolve issues faster than the dispute process
• We want to understand and fix the problem
• Bank disputes can result in account suspension during investigation
• We’re happy to refund legitimate billing errors

We’re not trying to charge you incorrectly—we want happy customers. Give us a chance to make it right.

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Frequently Asked Questions

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How long does a refund take?

Once approved, refunds typically take 3-5 business days to appear on your statement.

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Will disputing the charge affect my account?

If you file a chargeback with your bank, your account may be suspended during the investigation. We recommend contacting us first—we can usually resolve issues immediately.

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I was charged and didn’t get Pro features. What happened?

This occasionally happens due to sync delays. Try logging out and back in. If features don’t appear within an hour, contact us and we’ll either activate your features or refund the charge.

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Can I get a refund for a charge from months ago?

We typically review refund requests for recent charges. For charges older than 60 days, resolution is case-by-case. The sooner you report an issue, the easier it is to resolve.

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Related Articles

• Refund Policy
• Updating Your Payment Method
• Understanding Your Invoice
• Billing Cycles & Renewal Dates