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Data Isn’t Loading or Updating

If stock prices, portfolio data, or other information seems stuck or won’t load, this guide will help you troubleshoot and fix the issue.

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Quick Fixes

Try these first—they resolve most data loading issues:

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1. Refresh the Page/App

On Web:
  • Press Ctrl + R (Windows) or Cmd + R (Mac)
  • Or click the browser refresh button
On Mobile:
  • Pull down on the screen to refresh
  • Or close and reopen the app

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2. Check Your Internet Connection

  • Try loading another website or app
  • If other sites work, the issue is specific to Rallies
  • Try switching from WiFi to mobile data (or vice versa)

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3. Wait a Moment

  • Brief data delays can occur during high market activity
  • Wait 30 seconds and refresh again
  • If markets just opened, initial data may take a moment

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Specific Data Issues

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Prices Not Updating

If prices seem frozen:
  1. Check market hours
    • US markets: 9:30 AM - 4:00 PM ET, Mon-Fri
    • Prices don’t change when markets are closed
    • After-hours prices may not display on all views
  2. Check your plan
    • Free: 15-minute delayed quotes
    • Pro: Real-time quotes
    • If on Free, prices update every 15 minutes, not in real-time
  3. Look at the timestamp
    • Check when data was last updated
    • If timestamp is old, try refreshing
  4. Clear cache and refresh
    • Web: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
    • Mobile: Close app fully and reopen

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Portfolio Not Syncing

If connected portfolio data is outdated:
  1. Force a manual sync
    • Go to Portfolio
    • Click/tap the refresh or “Sync” button
    • Wait for sync to complete
  2. Check connection status
    • Go to Settings → Connected Accounts
    • Verify your brokerage shows as “Connected”
    • If disconnected, reconnect your brokerage
  3. Understand sync timing
    • Portfolios sync multiple times per day but not instantly
    • New trades may take hours to appear
    • Very recent activity might not show yet
  4. Reconnect if needed
    • Disconnect and reconnect your brokerage
    • This refreshes the connection and re-syncs data
Troubleshooting brokerage connections →

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Charts Not Loading

If price charts show blank or won’t display:
  1. Try a different timeframe
    • Click 1D, 1W, 1M to switch views
    • Sometimes one timeframe loads while another doesn’t
  2. Disable browser extensions
    • Ad blockers can interfere with charts
    • Try in incognito/private mode
  3. Check JavaScript
    • Charts require JavaScript
    • Ensure it’s enabled in your browser
  4. Try a different browser
    • Some browsers render charts better than others
    • Chrome typically has best compatibility

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Watchlist Prices Stale

If watchlist prices aren’t updating:
  1. Refresh the watchlist page
    • Pull to refresh on mobile
    • Refresh button on web
  2. Check your plan
    • Free tier has 15-minute delayed data
    • Prices may seem stale but are actually on delay schedule
  3. Clear app cache (mobile)
    • iOS: Delete and reinstall app
    • Android: Settings → Apps → Rallies → Clear Cache

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Financial Data Seems Wrong

If financial statements or metrics look incorrect:
  1. Check the data date
    • Financials update quarterly
    • Look for “as of” date to see which period is shown
  2. Verify the source
    • Compare with official filings if concerned
    • SEC EDGAR has official company filings
  3. Report the issue
    • If data is genuinely incorrect, contact support
    • Include the ticker, data point, and what you believe is wrong

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News Not Loading

If news section is empty or outdated:
  1. Refresh the page
    • News feeds can have brief delays
  2. Check the company
    • Smaller companies may have less news coverage
    • Not all stocks have frequent news
  3. Check your connection
    • News requires a stable internet connection

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App-Specific Fixes

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Web Browser

Clear cache:
  1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac)
  2. Select “Cached images and files”
  3. Clear and refresh Rallies
Try incognito mode:
  1. Open incognito/private window
  2. Go to rallies.ai and sign in
  3. If it works, a browser extension is likely the issue

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iOS App

Force close and reopen:
  1. Swipe up from bottom, pause on app switcher
  2. Swipe Rallies away to close
  3. Reopen from home screen
Clear cache:
  1. Delete the Rallies app
  2. Reinstall from App Store
  3. Sign back in (your data is saved in the cloud)

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Android App

Clear app cache:
  1. Go to Settings → Apps → Rallies
  2. Tap Storage → Clear Cache
  3. Reopen the app
Force stop:
  1. Settings → Apps → Rallies
  2. Tap Force Stop
  3. Reopen the app

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When Data Issues Are Expected

Sometimes “missing” data is actually normal:

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Outside Market Hours

  • Stock prices don’t change when markets are closed
  • Weekend prices show Friday’s close
  • After-hours/pre-market data may be limited

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15-Minute Delay (Free Tier)

  • If you’re on Free, data is delayed by 15 minutes
  • This is not a bug—it’s the free tier data policy
  • Upgrade to Pro for real-time data

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Newly Added Stocks

  • If you just added a stock, give it a moment to load data
  • Some data (like financials) may take longer to populate

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Recent IPOs

  • Very new public companies may have limited data
  • Historical financials build up over time

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International Stocks

  • Coverage varies by market
  • Some data may be less comprehensive than US stocks

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Check Rallies Status

If many features aren’t working:
  1. Visit our status page (if available)
  2. Check @RalliesAI on Twitter for announcements
  3. If there’s an outage, we’re working on it

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Still Having Issues?

If none of the above helps: Contact support with:
  • What data isn’t loading (prices, portfolio, charts, etc.)
  • What device and browser/app version you’re using
  • When the issue started
  • Screenshots if possible
  • What you’ve already tried
Contact Support →

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Frequently Asked Questions

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Why are prices different from my brokerage?

  • Free tier has 15-minute delay
  • Different data providers can have slight variations
  • After-hours prices may display differently

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How often does portfolio data sync?

Multiple times per day, but not in real-time. For immediate accuracy, check your actual brokerage app.

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Why does financial data still show last quarter?

Financials update when companies report—typically quarterly. If a company hasn’t reported recently, you’re seeing the most recent available data.

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Is there a way to force real-time prices on Free tier?

No, real-time data is a Pro feature. Upgrade to Pro for live prices.