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Clearing Cache & Cookies

Clearing your cache and cookies can fix many common issues like pages not loading, outdated content, or login problems.

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When to Clear Cache

Clear your cache if you experience:

• Pages not loading properly
• Seeing outdated information
• Login issues or being logged out unexpectedly
• Layout or display problems
• Features not working after an update

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Quick Instructions by Browser

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Chrome

Keyboard shortcut: Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) Manual steps:

1. Click the three dots menu → Settings
2. Click Privacy and security → Clear browsing data
3. Select Time range: “All time”
4. Check:
   • ✓ Cookies and other site data
   • ✓ Cached images and files
5. Click Clear data

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Safari

Keyboard shortcut: Cmd + Option + E (clears cache only) Manual steps:

1. Click Safari → Settings (or Preferences)
2. Go to Privacy tab
3. Click Manage Website Data
4. Search for “rallies”
5. Select and click Remove
6. Or click Remove All for everything

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Firefox

Keyboard shortcut: Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) Manual steps:

1. Click the hamburger menu → Settings
2. Click Privacy & Security
3. Scroll to Cookies and Site Data
4. Click Clear Data
5. Check both options and click Clear

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Edge

Keyboard shortcut: Ctrl + Shift + Delete Manual steps:

1. Click the three dots menu → Settings
2. Click Privacy, search, and services
3. Under “Clear browsing data,” click Choose what to clear
4. Select Cookies and Cached images and files
5. Click Clear now

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Clear Cache for Rallies Only

If you don’t want to clear all your data, you can clear just Rallies data:

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Chrome

1. Go to chrome://settings/siteData
2. Search for “rallies”
3. Click the trash icon next to each entry

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Safari

1. Safari → Settings → Privacy → Manage Website Data
2. Search for “rallies”
3. Select and remove

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Firefox

1. Click the lock icon in the address bar
2. Click Clear cookies and site data

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Edge

1. Go to edge://settings/siteData
2. Search for “rallies”
3. Delete the entries

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After Clearing Cache

After clearing:

1. Refresh the page - Press Ctrl/Cmd + R or F5
2. Log in again - You may be logged out
3. Check if the issue is resolved

If the issue persists, try a hard refresh: Ctrl/Cmd + Shift + R

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Hard Refresh

A hard refresh forces the browser to ignore cache:

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What Gets Deleted

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Cookies

• Your login session (you’ll need to log in again)
• Saved preferences
• Session data

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Cache

• Stored images and files
• Downloaded scripts
• Temporary data

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What’s NOT Deleted

• Bookmarks
• Saved passwords (usually separate setting)
• Your Rallies account data (stored on our servers)

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Clearing Mobile Browser Cache

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iOS Safari

1. Go to Settings → Safari
2. Tap Clear History and Website Data
3. Confirm

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Chrome on iOS/Android

1. Open Chrome
2. Tap three dots → Settings
3. Tap Privacy (or Privacy and security)
4. Tap Clear browsing data
5. Select options and tap Clear

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Still Having Issues?

If clearing cache doesn’t help:

1. Try a different browser →
2. Check our status page →
3. Contact support →

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Related Articles

• Browser Compatibility Issues
• The Page Won’t Load / Blank Screen
• I Can’t Log In to My Account