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Failed Payment Troubleshooting

Payment didn’t go through? Here’s how to diagnose and fix the issue to keep your Rallies Pro subscription active.

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Common Reasons Payments Fail

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Card Issues

ProblemSolution
Expired cardUpdate with a new expiration date
Insufficient fundsAdd funds or use a different card
Card reported lost/stolenUse a different card
Closed accountUpdate to an active card

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Bank Blocks

ProblemSolution
Fraud protection triggeredContact your bank to approve the charge
International transaction blockAsk your bank to allow international charges
Subscription blockSome cards block recurring payments—contact your bank
Daily limit exceededWait until tomorrow or increase your limit

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Technical Issues

ProblemSolution
Incorrect card numberRe-enter your card details carefully
Wrong CVVCheck the 3-4 digit code on your card
Billing address mismatchEnsure address matches what’s on file with your bank
Browser/network issuesTry a different browser or device

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How to Fix a Failed Payment

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Step 1: Check Your Payment Method

  1. Go to Settings → Billing
  2. Review your saved payment method
  3. Verify the card isn’t expired
  4. Check that details are correct

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Step 2: Update Payment Method

  1. Click “Update Payment Method”
  2. Enter new card details
  3. Click “Save”
  4. Try the payment again
Update payment method guide →

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Step 3: Contact Your Bank

If your card details are correct, your bank may be blocking the charge:
  1. Call the number on the back of your card
  2. Ask about the declined transaction
  3. Request they approve charges from “Rallies” or “Stripe”
  4. Try the payment again

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Step 4: Try a Different Card

If issues persist:
  1. Add a different credit or debit card
  2. Set it as your default payment method
  3. Retry the charge

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Grace Period

When a payment fails:
  1. Immediate: We notify you via email
  2. 24 hours: First automatic retry
  3. 3 days: Second retry attempt
  4. 7 days: Final retry attempt
  5. After 7 days: Subscription may be suspended
During this grace period, you typically retain Pro access. Update your payment method promptly to avoid interruption.

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What Happens If Payment Keeps Failing

If we can’t process payment after the grace period:
  • Pro features disabled - You’re moved to free tier
  • Data preserved - Nothing is deleted
  • Easy to restore - Update payment and your subscription resumes

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Check Payment Status

To see the status of your payment:
  1. Go to Settings → Billing
  2. Look for “Payment Status” or check “Billing History”
  3. Status shows as Paid, Pending, Failed, or Retrying

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VPN and Security Software

Sometimes VPNs or security software can cause payment issues:
  1. Disable your VPN temporarily during checkout
  2. Pause ad blockers - They can interfere with payment forms
  3. Try incognito mode - Browser extensions won’t run

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Frequently Asked Questions

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Why was my card declined if I have money?

Banks can decline for many reasons beyond balance: fraud protection, international blocks, daily limits, or card restrictions on recurring payments.

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Will I lose my Pro access immediately?

No. You have a grace period (typically 7 days) to fix your payment method before access is affected.

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Will you keep trying to charge me?

We retry automatically a few times over 7 days. After that, we stop attempting and your subscription is suspended until you update payment.

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Can I use a debit card?

Yes, debit cards work fine. However, some banks are stricter about debit cards for recurring charges. If your debit card is declined, try a credit card.

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What if I’m traveling internationally?

Let your bank know you’re traveling, or pre-approve international charges. Some banks auto-block foreign transactions.