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How to Request a Refund

If you’re not satisfied with Rallies Pro or were charged unexpectedly, here’s how to request a refund.

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Refund Eligibility

Before requesting, check if you’re eligible:

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Likely Eligible

  • ✓ Charged after cancelling (within 48 hours of charge)
  • ✓ First-time subscriber within 7 days
  • ✓ Duplicate/accidental charge
  • ✓ Technical issues preventing use of the service

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Typically Not Eligible

  • ✗ Used the service extensively during the billing period
  • ✗ Changed your mind after several weeks
  • ✗ Forgot to cancel (but may be eligible if recent)
  • ✗ App Store/Play Store purchases (must go through Apple/Google)
Full refund policy →

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How to Request a Refund

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For Web Subscriptions

  1. Go to Settings → Billing
  2. Click “Request Refund” if available
Or contact support:
  1. Go to support
  2. Select “Billing Issue” as the topic
  3. Choose “Refund Request”
  4. Include:
    • Your account email
    • Charge date and amount
    • Reason for refund request
  5. Submit your request

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For iOS Subscriptions (Apple)

If you subscribed through the App Store:
  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Rallies charge
  4. Select “Request a refund”
  5. Choose your reason and submit
Apple handles these refunds directly—Rallies cannot process App Store refunds.

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For Android Subscriptions (Google Play)

If you subscribed through Google Play:
  1. Go to play.google.com/store/account/orderhistory
  2. Find the Rallies transaction
  3. Click “Report a problem”
  4. Select “I’d like to request a refund”
  5. Complete the form
Google handles these refunds directly.

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What to Include in Your Request

To speed up processing, include:
  • Account email - The email you use for Rallies
  • Charge amount - Exact amount on your statement
  • Charge date - When you were billed
  • Reason - Brief explanation of why you’re requesting
  • Last 4 digits - Of the card that was charged (optional but helpful)

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Refund Timeline

TypeProcessing Time
Web subscriptions3-5 business days
App Store (Apple)5-10 business days
Google Play3-5 business days
Bank processingAdditional 3-5 days
Refunds go back to your original payment method.

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What Happens After a Refund

Once refunded:
  1. Access ends - Pro features are removed immediately
  2. Account remains - You keep your free-tier account
  3. Data preserved - Watchlists, history, portfolio remain
  4. Can re-subscribe - You can upgrade again anytime

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Partial Refunds

In some cases, we may offer a partial refund:
  • Used the service for part of the billing period
  • Downgrading from annual to monthly equivalent
  • Other case-by-case situations

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Charge Still Showing?

If you requested a refund but still see the charge:
  1. Wait 5-7 business days - Refunds take time to process
  2. Check pending transactions - Some banks show refunds as pending first
  3. Look for credit - It may appear as a separate credit, not reversal
  4. Contact support - If it’s been over 10 business days

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Frequently Asked Questions

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Can I get a refund if I forgot to cancel?

Possibly. If you contact us within 48 hours of being charged and haven’t used Pro features, we’ll typically honor a refund.

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What if I used the service but wasn’t satisfied?

Refunds for dissatisfaction are case-by-case. Contact support to discuss your situation.

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Can I get a refund on an annual subscription?

Annual refunds are evaluated case-by-case. We may offer a prorated refund based on months unused.

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Will requesting a refund affect my account?

No. Your account remains active (on free tier after refund), and you can re-subscribe anytime.

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I was charged twice—what do I do?

Contact support immediately with both charge details. Duplicate charges are always refunded.